Refund and Cancellation policy & Return Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product and service

that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 3 days of placing the order. However,

cancellation requests may not be entertained if the orders have been communicated to such sellers 

merchant listed on the Platform and they have initiated the process of shipping them, or the

product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

HOMEBETHE ECOMMERCE PRIVATE LIMITED does not accept cancellation requests for

perishable items like flowers, eatables, etc. However, the refund and replacement can be made if the

user establishes that the quality of the product delivered is not good.

In case of receipt of damaged or defective items, please report to our customer service team. The

request would be entertained once the seller and merchant listed on the Platform, has checked and

determined the same at its own end. This should be reported within 3 days of receipt of products.

In case you feel that the product received is not as shown on the site or as per your expectations,

you must bring it to the notice of our customer service within 3 days of receiving the product. The

customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers,

please refer the issue to them.

In case of any refunds approved by HOMEBETHE ECOMMERCE PRIVATE LIMITED, it

will take 7 days for the refund to be processed to you.

Return Policy

We offer refund and exchange within first 3 days from the date of your purchase. If 3 days have passed

since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become

eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as

you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,

then the item may not be eligible for a return and exchange. Further, only such items are replaced by us

(based on an exchange request), if such items are found defective or damaged.

You agree that there may be a certain category of products items that are exempted from returns or

refunds. Such categories of the products would be identified to you at the item of purchase. For exchange

 return accepted request(s) (as applicable), once your returned product item is received and inspected

by us, we will send you an email to notify you about receipt of the returned and exchanged product. Further.

If the same has been approved after the quality check at our end, your request (i.e. return and exchange) will

be processed in accordance with our policies.